Dispute & Chargeback

Effective Date: April 21, 2026

This Dispute & Chargeback Policy explains how Corexeno handles payment disputes, chargebacks, and transaction disagreements. By purchasing from Corexeno, you agree to the terms below.

1. Purpose of This Policy

This policy is designed to:

  • Protect Corexeno from fraudulent or unfair chargebacks
  • Ensure disputes are handled fairly and transparently
  • Encourage customers to contact us first before filing a chargeback
  • Maintain a safe and trusted shopping environment

2. Contact Us Before Disputing

If you have any issue with your order, you agree to contact Corexeno first before initiating a dispute or chargeback.

Most issues can be resolved quickly, including:

  • Order not received
  • Wrong item received
  • Damaged product
  • Billing concerns

You can contact us at:
Email: help@corexeno.com
Phone: +44 7853 174277

Failure to contact us before filing a chargeback may affect future purchases and dispute outcomes.

3. Valid Dispute Reasons

We recognize that legitimate disputes may occur. Acceptable reasons include:

  • Unauthorized transaction (must be reported immediately)
  • Item not delivered within the stated timeframe
  • Incorrect or defective product received

All claims will be reviewed with supporting evidence such as tracking information, delivery confirmation, and order records.

4. Investigation Process

When a dispute is raised:

  1. We will review the order history and transaction details
  2. We will provide proof of fulfillment (e.g., tracking number, delivery confirmation, communication records)
  3. We may contact you for additional information
  4. A resolution will be attempted before the dispute escalates

We take all disputes seriously and aim to resolve them fairly.

5. Chargeback Policy

By completing a purchase, you agree that:

  • Filing a chargeback without contacting us first may be considered fraudulent activity
  • We reserve the right to contest all chargebacks with full supporting evidence
  • In case of an unjustified chargeback, we may:
    • Suspend or terminate your account
    • Block future transactions
    • Report fraudulent activity to payment processors

6. Fraudulent or Abusive Chargebacks

Corexeno strictly prohibits abuse of the chargeback system. Examples include:

  • Claiming “item not received” after confirmed delivery
  • False claims of unauthorized payment after successful checkout
  • Repeated disputes on valid orders

We reserve the right to take legal or financial recovery action where necessary.

7. Refunds vs Chargebacks

We strongly encourage customers to request refunds directly instead of filing chargebacks.

  • Refund requests are faster and more efficient
  • Chargebacks can delay resolution and involve third-party banks
  • Many issues can be resolved within 24–72 hours through support

8. Documentation & Evidence

To protect both customers and Corexeno, we maintain:

  • Order confirmation records
  • Payment transaction logs
  • Shipping tracking numbers
  • Delivery confirmations
  • Customer communication history

These may be used as evidence in dispute resolution.

9. Limitation of Liability

Corexeno is not responsible for:

  • Decisions made by banks or payment providers
  • Delays caused by dispute investigations
  • Losses resulting from misuse of the chargeback system

10. Policy Updates

We may update this policy at any time. Updates will take effect once published on this page. Continued use of Corexeno indicates acceptance of any changes.

11. Contact Information

For any disputes, billing issues, or concerns:

Email: help@corexeno.com
Phone: +44 7853 174277
Address: 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110, USA