Effective Date: April 21, 2026
This Shipping Policy explains how Corexeno handles order processing, shipping, delivery times, and related conditions. By placing an order with Corexeno, you agree to the terms outlined below.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation
- Orders are not processed or shipped on weekends or public holidays
- If we experience high order volume, processing may be delayed slightly
- You will receive a confirmation email once your order has been processed and shipped
2. Shipping Methods
Corexeno may use multiple shipping carriers depending on location and order type. These may include:
- Standard shipping services
- Express courier services
- International delivery partners
The available shipping method for your order will be shown at checkout.
3. Delivery Timeframes
Delivery times depend on your location and selected shipping method:
- Domestic (USA): 3–7 business days (standard), 1–3 business days (express)
- International: 7–21 business days depending on destination and customs processing
Please note that these are estimated delivery times and not guaranteed.
4. Shipping Costs
- Shipping fees are calculated at checkout based on your location, weight, and delivery method
- Some promotions may include free shipping offers
- Any customs duties, import taxes, or additional fees are the responsibility of the customer
5. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email
- Tracking information may take up to 24–72 hours to update after dispatch
- You can track your order using the carrier’s official tracking system
6. Shipping Delays
Delays may occur due to:
- Customs clearance procedures
- Weather conditions or natural disruptions
- Carrier delays or logistical issues
- High order volume during peak periods
Corexeno is not responsible for delays caused by third-party shipping carriers or external factors beyond our control.
7. Incorrect Address
Customers are responsible for providing accurate shipping information.
- If an incorrect address is provided, Corexeno is not responsible for lost or delayed packages
- If the order has not been shipped, you may request an address correction
- Returned packages due to incorrect address may require additional shipping fees for resending
8. Lost or Missing Packages
If your package is marked as delivered but not received:
- Check with neighbors or building reception
- Contact the shipping carrier first
- Then contact us at help@corexeno.com for assistance
We will work with the carrier to investigate the issue, but we are not liable for packages confirmed as delivered.
9. International Shipping
- International orders may be subject to customs duties and import taxes
- These charges are determined by the destination country and are the responsibility of the customer
- Delivery times may vary depending on customs clearance procedures
10. Order Changes & Cancellations
- Orders can only be changed or cancelled before they are shipped
- Once shipped, orders cannot be modified or cancelled
- Contact us immediately if you need to request changes
11. Contact Information
For any shipping-related inquiries, please contact us:
Email: help@corexeno.com
Phone: +44 7853 174277
Address: 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110, USA