Purchase Protection

Effective Date: April 21, 2026

At Corexeno, we are committed to ensuring that every purchase you make is secure, transparent, and protected. This Purchase Protection Policy explains how we safeguard your orders and what coverage you receive when shopping with us.

1. What Purchase Protection Means

Purchase Protection means that eligible orders placed on Corexeno are protected against specific issues such as:

  • Item not received
  • Wrong item delivered
  • Damaged or defective products
  • Unauthorized transactions (if reported promptly)

Our goal is to ensure that you either receive your order as described or get a fair resolution.

2. Eligibility for Protection

Your order is protected when:

  • The purchase is completed through Corexeno’s official payment system
  • Accurate shipping and billing details are provided
  • The issue is reported within the required timeframe
  • You cooperate with our support team during investigation

3. Coverage Details

A. Item Not Received

If your order does not arrive within the estimated delivery timeframe, we will:

  • Investigate with the shipping carrier
  • Provide tracking confirmation review
  • Offer a replacement or refund if confirmed lost

B. Wrong Item Received

If you receive an incorrect product:

  • Report it within 48 hours of delivery
  • Provide photos as evidence
  • We will offer a replacement or refund after verification

C. Damaged or Defective Items

If your item arrives damaged:

  • Contact us within 48 hours
  • Include clear photos of the damage
  • We will arrange a replacement or refund where applicable

D. Unauthorized Transactions

If you suspect unauthorized activity:

  • Report immediately to Corexeno
  • Contact your bank or payment provider
  • We will investigate and take necessary action

4. What Is Not Covered

Purchase Protection does not apply to:

  • Issues reported after the allowed timeframe
  • Incorrect shipping details provided by the customer
  • Misuse or improper handling of products
  • Fraudulent claims or abuse of the system
  • Items marked as non-refundable in our policies

5. Resolution Options

Depending on the case, Corexeno may offer:

  • Replacement of the item
  • Full or partial refund
  • Store credit (in some cases)
  • Additional investigation with carrier or payment provider

All resolutions are based on verification and evidence review.

6. Reporting a Claim

To file a Purchase Protection claim, contact:

Email: help@corexeno.com
Phone: +44 7853 174277

Please include:

  • Order number
  • Description of the issue
  • Photos or supporting evidence
  • Delivery details (if applicable)

7. Investigation Process

Once a claim is received:

  1. We review your order details
  2. We verify shipping and payment records
  3. We may contact you for additional information
  4. A resolution is provided within a reasonable timeframe

8. Fraud Prevention

Corexeno actively monitors for fraudulent activity. We reserve the right to:

  • Reject false or abusive claims
  • Suspend accounts involved in misuse
  • Report fraudulent activity to payment processors

9. Customer Responsibility

To ensure smooth protection coverage, customers must:

  • Provide accurate information at checkout
  • Report issues within the required timeframe
  • Respond to support requests during investigation

10. Updates to This Policy

We may update this Purchase Protection Policy at any time. Changes will be posted on this page with a revised effective date.

11. Contact Information

For all Purchase Protection inquiries:

Corexeno
Email: help@corexeno.com
Phone: +44 7853 174277
Address: 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110, USA