Effective Date: April 21, 2026
This Refund Policy explains how refunds, returns, and cancellations are handled by Corexeno. By purchasing from Corexeno, you agree to the terms outlined below.
1. General Policy
At Corexeno, we aim to ensure customer satisfaction. However, all refund requests are subject to the conditions stated in this policy. Refunds are not guaranteed and will only be issued where the eligibility criteria are met.
We reserve the right to approve or deny any refund request after review.
2. Eligibility for Refunds
You may be eligible for a refund if:
- You received a defective or damaged item
- You received the wrong product
- Your order was not delivered within a reasonable timeframe (excluding shipping delays beyond our control)
- The product significantly differs from its description
To qualify, you must submit a refund request within the eligible timeframe stated below.
3. Non-Refundable Items
The following are not eligible for refunds:
- Digital products or downloadable items
- Gift cards or promotional credits
- Items marked as “final sale”
- Products damaged due to misuse or improper handling
- Custom or personalized items (if applicable)
4. Refund Request Timeframe
All refund requests must be submitted within:
- 7 to 14 days after delivery (for physical goods)
- Immediate reporting (within 48 hours) for damaged or incorrect items
Requests submitted after this period may not be accepted.
5. Refund Process
To request a refund:
- Contact us at help@corexeno.com
- Provide your order number and proof of purchase
- Include clear photos or evidence of the issue (if applicable)
- Wait for our support team to review your request
Once approved, refunds will be processed using your original payment method.
6. Processing Time
- Approved refunds may take 5–10 business days to appear in your account
- Processing times may vary depending on your bank or payment provider
We are not responsible for delays caused by financial institutions.
7. Returns (If Applicable)
If a return is required:
- Items must be returned in original condition
- Items must include original packaging (if applicable)
- Customers may be responsible for return shipping costs unless otherwise stated
We will provide return instructions after approval.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card or payment provider
- Contact your bank, as processing times vary
If you still have not received your refund after these steps, contact us at:
help@corexeno.com
9. Order Cancellations
- Orders may be cancelled before they are processed or shipped
- Once an order has been shipped, it cannot be cancelled
- Approved cancellations will be refunded automatically
10. Fraud Prevention
Corexeno reserves the right to:
- Reject refund requests suspected of fraud or abuse
- Request additional verification before processing refunds
- Suspend accounts involved in repeated disputes or chargebacks
11. Changes to This Policy
We may update this Refund Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of Corexeno means you accept the updated policy.
12. Contact Us
For any refund-related questions, contact us:
Email: help@corexeno.com
Phone: +44 7853 174277
Address: 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110, USA